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Financial Compliance Admin Spec-II Government Jobs

Location
El Segundo, CA, United States

Posted on
Nov 24, 2022

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Job Details
Financial Compliance Admin Spec-II
This listing closes on 12/6/2022 at 4:00 PM Pacific Time (US & Canada); Tijuana.
Salary
$28.00 - $31.35 Hourly
Location
Seattle, WA
Job Type
Classified Civil Service, Regular, Full-Time
Department
Seattle Municipal Court
Job Number
2022-02138
Closing date and time
12/6/2022 at 4:00 PM Pacific Time (US & Canada); Tijuana
Description
Benefits
Questions
Position Description
The Seattle Municipal Court's (SMC)
mission is to provide a forum for people to resolve alleged violations of the law in a respectful, independent, and impartial manner. The Court is dedicated to advancing social justice issues by supporting personal, structural, and systemic change in our community, and building a diverse workforce. The Court works collaboratively to realize the City's vision of racial equity by participating in the City of Seattle's Race and Social Justice Initiative (RSJI)
. Candidates with the ability to effectively work with multi-cultural communities, committed to being respectful and impartial when addressing customer issues are encouraged to apply. SMC is a highly innovative and progressive court with a community-based approach to judicial administration.

The Seattle Municipal Court (SMC) has an exciting opportunity for Administrative Specialist II. SMC’s Court Payments team is committed to improving the quality of life in Seattle by holding people accountable for their actions and helping them resolve their Court debts to our community Tickets & Payments - Courts | seattle.gov
. The person in this role will deliver a high-level of administrative support, provide exceptional customer service at the lobby front counter, and respond to and investigate inquiries regarding outstanding court obligations.


THE SUCCESSFUL CANDIDATE HAS THE FOLLOWING:
Strong customer service background internal and external customers/clients.
Has strong interpersonal communication skills, actively listen, is patient, and be impartial while providing service to customers who may be emotional and/or require de-escalation, the use of an interpreter or advocate, or need referrals to other agencies.
Cultural sensitivity skills when engaging clients from diverse backgrounds of all income levels.
Is well organized and can adapt quickly to changing priorities.
Ability to work independently as well as a strong team player that demonstrates reliability, engages in problem solving, understands constructive communication and exhibits care and commitment to their work.
Applicants for this position may be considered for future AS2 openings at the Court within the next six months.
Job Responsibilities
Accept cash, check, and debit/credit card payments from customers for fines, fees, and penalties.
Use Court and Department of Licensing records investigate and respond to disputes regarding the responsibility of payment of debts to the Court.
Update Court records regarding vehicle ownership and responsibility for unpaid parking citations, including rental car citations.
Research Court records to verify debts and approve collection agency requests to garnish wages or accounts of Court debtors.
Negotiate time payment and community service schedules with defendants for parking, traffic, criminal, and other violations of the Seattle Municipal Code.
Monitor existing time payment and community service accounts; for criminal cases, report non-compliance to the appropriate Probation Counselor and/or courtroom.
Respond to phone, in-person, and mail inquiries regarding time payment and community service accounts.
Ability to exercise discretion and maintain confidentiality.
Maintain the Court’s paper and electronic files of citations and correspondence.
Qualifications
2 years of clerical support experience. Working in environments of discretion and maintain confidentiality.

OR
Combination of education, training and/or experience which provides evidence of the ability to perform work of the class.

You
will be prepared to take on this role if you have following experience, commitments, and skills:
Experience:
Cash handling, balancing and credit payments.
Updating and navigating database systems and accurately entering data.
Experience with Microsoft Outlook, SharePoint, Word, and Excel intermediate proficiency with the ability to type at least 35 WPM
A commitment to:
Ending institutional and systemic racism
Public service and providing excellent service to internal/external customers
Building collaborative working relationships with co-workers
Skilled in:
Adapting to changing needs/circumstances while remaining calm under stress and pressure.
Multi-tasking, work neatly, and accurately.
Learning new systems quickly.
Communicating both verbally and in writing with professionalism, diplomacy, and kindness.
Additional Information
Covid-19 Vaccination Mandate
Seattle Municipal Court employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Work Environment
Work is onsite some telework may be considered for this position.

Why Work at the City
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative
by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
If you share these values and meet the qualifications for this position, we invite you to apply.
Total Compensation and Benefits:
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long-term disability insurance for employees. For more information go to this Benefits at a Glance Guide
.

Hiring Process
Completed NEOGOV online application and supplemental questions.
A PDF of your resume.
A PDF of a letter of interest describing how your skills and experience align with stated job responsibilities and qualification.
A job offer is contingent upon successfully passing the court's background check. The background check includes a criminal history background review, fingerprinting, and reference checks.
Vaccine verification is required.
For more information about the Seattle Municipal Court, visit ****This position is represented by the Teamsters Local 763 union.
New employees are required to pass a 12-month probation period.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
Most Employees Plans - Human Resources | seattle.gov
01
The Seattle Municipal Court has a commitment to ending institutional racism by advancing social justice issues by supporting personal, structural, and systemic change in our community and building a diverse workforce. How have you educated yourself in understanding your own bias, and in interrupting bias when you see it?
02
To help us better understand the equivalencies of your experience and your ability to do this job, please provide following information for the positions that most closely align with the position at Seattle Municipal Court: 1. How many years and months did you work in an equivalent/similar role: 2. Name of employer(s): 3. Why you left that position(s): 4. Did you list this position(s) on your application and resume with your duties defined? What title(s) did you use on your application for this position?
03
Do you have experience working in a court, public safety, criminal justice agency, community outreach agency or related social services field?
Yes
No
04
Do you have 2 or more years' experience in customer service with cash handling/balancing?
Yes
No
05
How many years of customer service experience do you have?
None
Less than one year
1-2 years
Between 2-3 years
More than 3 years
06
Describe your skill level overall using Microsoft Office applications Word, Excel and Outlook:
Basic
Intermediate
Advanced
07
SMC: Which of the following best describes your level of proficiency with Microsoft Word?
None- No experience with this software application.
Very Limited - I have completed training but have not used it much.
Beginner - I am able to create, open, save and print documents; cut, copy, paste and delete text; format text; set paper size and orientation.
Intermediate - In addition to beginner level skills, I am also able to create page breaks; adjust line spacing; insert page numbers; use auto text; create and edit templates; insert headers and footers; insert and edit tables; use search and replace.
Advanced - In addition to intermediate level skills, I am also able to set up data sources for mail merge; create macros; use track and review; protect documents; convert tables to text; create hyperlinks, create columns.
08
SMC: Which of the following best describes your level of proficiency with Microsoft Outlook?
None - no experience.
Very Limited - completed training, but have not used much.
Beginner - able to send, forward, and delete emails, add attachments, set-up and use contacts, schedule appointments, view calendars, sort emails, use the task function.
Intermediate - in addition to beginner skills, also able to create and invite others to appointments, make recurring meetings, add delegates, reserve conference rooms, assign tasks, modify task columns, flag email.
Advanced - in addition to intermediate, also able to use journal, notes, customize Outlook, use the find feature, use the auto pick meeting function, create and use voting button functions.
09
SMC: Which of the following best describes your level of proficiency with Microsoft Excel?
None - No experience
Very Limited - completed training, but have not used it much.
Beginner - able to perform data entry, create, open, save, and print spreadsheets; cut, copy, paste, and delete data/text; format data/text; set paper size and orientation.
Intermediate - in addition to beginner skill level, also able to set print area, insert headers/footers, create, use and update basic formulas (average, sum, percentage), sort and filter data.
Advanced - in addition to intermediate skill level, also able to create charts, create/edit pivot tables from data sets, create if-then statements or other conditional queries, and link data from multiple spreadsheets.
10
Please list your experience in working with people from different backgrounds (i.e.: race, sexual orientation, socio-economic status/class, culture, national origin, mental disorders and ableism).
11
Are you bilingual?
Yes
No
12
If yes, in which other language(s) (other than English) can you speak, read, and write proficiently?
13
Can you work Monday – Friday, 8:00 AM – 5:00 PM; and maintain regular and punctual attendance?
Yes
No
14
Do you have experience working in collections?
Yes
No
Required Question
Agency
City of Seattle
Website
****Address
Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104
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For California residents, and to the extent NEOGOV sells your personal information as the term “sell† is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps:
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PRIVACY POLICY
Contents
1.
Introduction; Scope of this Policy.
2.
Where We Are a Service Provider.
3.
Personal Data We Collect About You and Why.
4.
Information We Disclose.
5.
Cookies and similar Tracking Technologies; “Do Not Track”.
6.
Overview of Your Data Rights.
7.
Your California Privacy Rights.
8.
Your Nevada Privacy Rights.
9.
Your Rights and Control under EU GDPR.
10.
Data Security and Integrity.
11.
Retention and Removal.
12.
Information on Children.
13.
Right to Revise.
14.
Contact Details.
15.
Privacy Contacts.
Introduction; Scope of this Policy.
The purpose of this Privacy Policy (the “Policy†) is to describe how we collect, use, store, protect, and disclose personal data online and offline. This Policy applies to personal data we collect or use, and applications owned or controlled by Govermentjobs.com, Inc. (DBA “NEOGOV†), including our related brands NEOGOV.com, NEOED.com, Governmentjobs.com, Schooljobs.com, and our mobile app(s) (collectively referred to as the “Services†), or affiliated companies (collectively referred to herein as “Governmentjobs†,“Schooljobs† ,“NEOGOV†, “NEOED†, “we†, “us†, or “our†).
By using any part of the Services you agree that you have read this policy, your personal data will be processed as described herein, and you agree to be bound by this Policy. This Policy is incorporated into our Terms of Use
. Definitions not explicitly defined herein shall retain the meaning as prescribed in the Terms of Use
. Any dispute related to privacy is subject to the Terms of Use
and this Policy, including limitations on liability.
This Policy does not apply to (1) personal data controlled by our Customers (employers that utilize our Services, described further below); (2) personal data collected by unaffiliated sites that link to or are accessible from our Services; (3) personal data our partners may collect directly from you and control; (4) personal data collected and processed by us about our employees or job applicants responding to our job offers; and, (5) non-personal data derived from personal data, including any data that is aggregated, de-identified, or anonymized, statistical data, insights, or other predictive data that is sufficiently different from your personal data that it cannot be reversed engineered through reasonable means, or otherwise identified from analysis or further processing of the derived data (collectively referred to as the “Platform Data†). We use Platform Data to provide Customers with useful and relevant insights, build features and data services, and improve our Services.
We are the controller for the personal data discussed in this Policy, except as noted in the “Where We Are a Service Provider† section below.
Where We Are a Service Provider
Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job applicants and manage their relationship with their personnel. When we provide our Services to our Customers, the Customer generally controls and manages the personal data, and we process personal data as a data processor or service provider. Our legal obligations as a processor and service provider are set out in our Customer contracts and policies.
For instance, if you apply to a job or your employer utilizes our Services to manage their relationship with you, the personal data collected about you is generally controlled by the employer (our Customer). This Policy does not describe the processing of your personal data by our Customers, and we encourage you to visit the Customer’s privacy policy for information about their privacy practices. For example, if you applied to a job at a local state agency, you should contact that agency with any questions you may have relating to the personal data processing by that state agency within our Services.
Where we serve as a data processor, our Customer contracts and policies require us to either instruct you to contact our Customer, or redirect your inquiry to our Customer.
Personal Data We Collect About You and Why.
In this Section we set out general categories of personal data we may collect and the purpose for using your personal data, including the personal data collected and processed over the past year. We collect and process personal data to provide you the Services, fulfill our contractual responsibility to deliver the Services to our Customers, fulfill your requests, and pursue our legitimate interests and our business and commercial purposes. We also automatically collect data during your usage and collect other personal data about you from other sources. Your personal data will only be collected and used for purposes stated herein, where you provide additional consent, or as required by law or regulation - including national security or law enforcement requirements.
Information Provided by You.
We collect personal data from you directly when you visit our Services from either your computer, mobile phone, or other device, attend one our events, or communicate with our personnel. The categories of personal data we collect from you, including over the past year, involve the following:
Types of Personal Data
Why the Personal Data is collected
Identification, account, and contact data,
including your name, username and password, professional or personal email address, professional or personal telephone phone number, and account preferences.
Create your account, perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
Communicate with you and send you information as part of the Services regarding your questions, comments, requests for information, contests you entered into, upcoming events, newsletters and surveys, technical notices, security alerts, statements and invoices, support and administrative messages, significant updates to the Services or policies, as well as relevant notifications regarding your account.
Notify you about our Services and events that we believe will interest you, for our legitimate interests in conducting direct marketing, or to the extent you’ve provided your consent. If you purchased or sent us an inquiry regarding our Services, we may send you information about similar Service you may be interested in. To learn how to manage these communications, see the “Your Data Rights† section of this Policy.
Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.
Profile and employment data
including your name, professional or personal postal address, professional or personal e-mail or telephone number, employer name and location, job title or area of expertise, work experience and performance data, search history, job interest cards, education history, skills, certificates, and licenses.
We may collect age, gender, ethnicity, race, marital or other status, and in some cases, data related to your personal health, emergency contacts, biometric data when using our mobile app or time clocks, financial account data, and state issued identifiers such as driver’s ID and social security number. Some of our Customers are required to collect this personal data by law. We also collect any other supplemental personal data added at your discretion or requested by our Customer, including answers to minimum quality questions, and status of background checks or assessment tests.
Perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
Provide you personalized recommendations of content, features, and Services, including to enable you to search and apply for jobs, match you with employers and job listings, help our Customers find and contact you, and display targeted notices and messages from our Customers
Make improvements, enhancements, or modifications to the Services through data analysis and research of usage trends, and feedback sessions.
Produce Platform Data and conduct research on social, economic, and sectoral employment and hiring trends.
Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
If our Customer uses biometric scanning on a timeclock, we may create data using a mathematical algorithm based off your fingerprint and store that Biometric Data. For more information regarding our use of Biometric data, please see our Biometric Data Notice
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.
Communications and publication data
including communication content within emails, phone and other voice recordings, online forms, chats, forums including our Customer Community, date and time of the communication, and the communication method.
Make improvements, enhancements, or modifications to the Services based on your feedback collected through feedback sessions or content you post within our Services or the Customer Community about your experience using our Services.
Determine Services, events, newsletters, or contests that we believe will interest you and notify you.
Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.
Contact preferences data
including marketing content preferences, and the status of whether you opted-out of our marketing notices.
Manage and track your preferences for communications you receive from us, identify trends in the interactions with our Services, and measure the performance of our communications.
Make your profile viewable to employers, depending on your settings.
Transaction and billing data
including the Service purchased, billing details, financial data corresponding to your selected method of payment (e.g. a credit card or a bank account number).
To facilitate your payment and billing for Services, facilitate payroll and tax Services for our Customers, and detect and prevent fraud.
You may voluntarily submit other personal data to us through our Services that we do not request and are not required for the relevant data processing activity. In such instances, you are solely responsible for such personal data.
Information Collected Automatically.
With the help of our Service Providers, we also automatically collect personal data about you and your device and how you interact with our Services. Categories of personal data collected automatically include the following:
Types of Personal Data
Why the Personal Data is collected
Usage data
including Services you purchase, IP address, webpages visited, what you click on, features you use, how often and when you use features, location of usage, jobs performed, Service configurations, browser type and version, error logs, and e-mails you view; and,
Device data
including device address or other unique device identifying numbers, type of device, software and hardware attributes, your operating system, system and performance data, and mobile application permissions including cellular data, geolocation, access to photos, camera, calendars, and reminders.
Perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
Track your preferences and provide you personalized recommendations of content, features, and Services.
Make improvements, enhancements, or modifications to the Services
Produce Platform Data and conduct research on social, economic, and sectoral employment and hiring trends.
If our Customer utilizes our mobile application or our time and attendance services where you clock in and out of your job, we may collect data based off your fingerprint or facial ID. For more information regarding our use of Biometric data, please see our Biometric Data Notice
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.
Location data
including your device’s location through data that indicates a country, state, city or postal code, and in certain instances, by tracking the latitude and longitude of your IP address, Wi-Fi address, or device.
Where one of our Customers utilizes our time clock features and you use it to punch in and out of your work shifts.
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity
Log and other automatic data
collection including data about the nature of each access, IP address, ISP, files viewed, content changes in certain cases, operating systems, device type and timestamps, pages you view, links you click, browser type, access times, and addresses of websites you were on just before you arrived on our Website.
Track your preferences and provide you personalized recommendations of content, features, and Services.
Make improvements, enhancements, or modifications to the Services.
Ensure you can use our Services in conjunction with other services and facilitate your use of integrations.
Produce Platform Data and conduct research on social, economic, and sectoral employment and hiring trends.
Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.
Cookies, pixel tags (“web beacons†), and embedded scripts
within our communications and on our Services to collect data related to usage, location, device and logs.
Among other reasons, we use various cookies and other tracking technologies to provide our Services, track your preferences, provide personalized recommendations of content, features, and Services, deliver more relevant ads, including ads on websites and applications other than on our Services, and help us understand how our websites and communications are being used. For more information on Cookies see the “Cookies and similar Tracking Technologies; “Do Not Track† section below.
Information from Other Sources.
We also receive your personal data described in this policy from third party sources, including from your employer (our Customer), third party companies we purchase personal data, partners, including partners listed on our Marketplace
, and co-organizers and sponsors for our events and webinars.
Partners.
We collect and use personal data originally collected by partners for joint product and marketing opportunities. For example, we receive profile data about the status of background checks and assessments you participate in, updates from payment processors regarding your purchases, receipts and analytics for text communications and emails you send and receive, or other profile data from integrated systems employers choose to connect with our Services. If you sign into our Services with Facebook or other single sign on services, we import the requested data from your account.
Data brokers.
We purchase additional contact data to supplement and correct the contact and employment data we collect, including your name, professional or personal email address, professional or personal telephone phone number, employer name and location, job title or area of expertise.
Public sources.
We collect personal data from publicly accessible websites and government sources, including your name, email address, and other profile data such as job title, employer name, and professional expertise.
We combine personal data about you from your use of the Services with other personal data to make inferences about you or our Customers. We may produce insights with the help of independent sources and processors. If you believe that your personal data was improperly collected or provided to use by one of the sources described above, please contact us at ****
Information Collected When Using the PowerLine Application
Our purpose in providing the PowerLine Application (“App†) is very simple: to help you maximize your mental wellbeing. Our commitment to protecting your privacy while using the App comes from a deep awareness of the sensitivity of information regarding one’s mental wellbeing. If your employer has sponsored your access to our App, we will only collect from you the minimum personal information necessary to set up your initial access to the App (name, email address). Thereafter, your access to and use of the App will be anonymous and will not be tracked. In this way, we can protect your privacy while helping you manage your health.
Anonymous Data refers to data that by itself does not permit the identification of a specific individual. We collect such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with the App. We may collect the following types of Anonymous Data when you use the App:
Measurement data produced by the Apps. We may collect the Apps version, device hardware model, device operating system (OS) version, language and region settings, or timestamp.
Apps crash reports. When the App crashes, we may collect information relating to the crash including device state, device hardware model, device OS version, and software processes that triggered the crash.
Apps usage and interactions. We may collect statistics about the behavior of users of the App to understand how they interact with the App and for error reporting.
Information We Disclose.
We share personal data with other parties for the purposes stated herein or as required by law. The following categories are the entities we’ve shared personal data with, including over the past year.
To Customers.
We disclose personal data to our Customers (your current or potential employer) that utilize our services. For instance, when a job applicant responds to a job posting, we will share your personal data with the employer in order to facilitate the job search and hiring process. If your current or former employer uses one of our Services, personal data you input into those Services is accessible by that employer’s end users - subject to the security and access controls set up by the employer.
To Service Providers.
We share personal data with services providers to provide services on our behalf. For instance, we use service providers to facilitate our support services, data security, email, web hosting, research and analytics, data enrichment services, deliver and help us track our marketing and advertising content, process credit card payments, deliver payroll processing and disbursements, coordinate our customer conferences, and manage our sales and customer relations.
We share personal data with analytics and advertising companies that may act as our processor and a controller in other instances. We work with other entities to perform research, under controls that are designed to protect your privacy. We publish or allow others to publish insights, presented as either aggregated, anonymized, de-identified, or non-personal data.
If you download or access content on our Services or attend an event or webinar we host or co-host, we may share your personal data with sponsors of the event or webinar. The sponsor may also be a controller of your personal data in this instance, and processing of your personal data will be subject to the sponsors’ privacy statements as well.
To other parties when you give your consent.
We may also share personal data where you provide your consent or post your personal data publicly. Where required by law, additional consent is obtained before personal data is transferred to us or forwarded to other parties. For example, we share personal data with background check providers if a job applicant consents and we are instructed to do so by our Customers.
During your use of the Services, you may have the opportunity to visit or link to other websites, including websites by third parties unaffiliated with us. We have no relationship or control over unaffiliated websites. These websites might collect personal data about you, and you should review the privacy policies of such other websites to see how they treat your personal data.
To other third parties where required by law.
We also share personal data or data in order to meet any applicable law, regulation, legal process or enforceable governmental request, investigate violations and enforce policies, detect, prevent, or otherwise address fraud, protect against harm to the rights, property or safety of our users or the public, protect your vital interests or the vital interests of another natural person; and where disclosure is necessary for establishment, exercise or defense of legal claims or where there is reasonable belief that disclosure is required by law or regulations.
Mergers, Acquisitions, Dissolutions, Affiliates.
We may transfer or disclose personal data to another entity who acquires or may acquire any or all of our business units, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets, or bankruptcy. We disclose personal data to our affiliates with our Customers’ consent in order to facilitate any Service transition or implementation services.
Cookies and similar Tracking Technologies; “Do Not Track†.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser and device you use to access our Services. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent† cookies or “session† cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We and our partners use cookies on our Services. Insofar as those cookies are not necessary for the provision of our Services, or the legitimate interests of delivering and optimizing our Services, we receive your consent to use of cookies when you first visit our Services. When your browser or device allows it, we use both session cookies and persistent cookies for the following purposes:
Authentication to identify you when you visit our Services, as you navigate our Services, to confirm whether you are currently logged in, and determine if an occurrence affects you.
Metrics to determine how you use the Services, what features you utilize and how often, how much time you spend on the Services and features, and other details about the hiring and HR process. This data is aggregated and anonymized.
Personalization to store information about your preferences and personalize our Services to you, including to supply Customers with details about their hiring processes, and provide job recommendations to job applicants and Customers based on their past interest.
Security to protect user accounts, including preventing fraudulent use of login credentials and to protect our Services generally.
Advertising and feedback to determine whether our advertising and feedback inquiries are received, opened, if the content or campaign is effective, and to provide you more specific content about Services we or our partners offer.
Analysis to help us analyze the use and performance of our Services, and display different versions of features or content, all of which helps us determine what parts of our Services need improvement and which ones you enjoy most (which may include marketing content).
Google Analytics and Adsense to analyze the use of our Services and publish advertisements. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. You may opt out of personalized advertising by visiting Ads Settings
You can opt out of vendor use of cookies for personalized advertising by visiting ****. In addition, most browsers allow you to refuse to accept or delete cookies. The methods for doing so vary from browser to browser. Please refer to your browser instructions on how to manage your cookies. Blocking all or some cookies may have a negative impact upon the usability of the Services, and there is no industry consensus as to what site operators should do with regard to these signals. We respond to the browser “Do Not Track† signal if enabled by the end user in their web browser. When other parties we integrate with set or read their own cookies, they may or may not respond to the DNT signal.
Other data gathering mechanisms, such as web beacons, HTML Storage Objects, and web tags, are used by us and our service providers to gather more specific data on your use. A web beacon (also called a web bug or clear GIF) is a graphic on a webpage or in an email message that is designed to monitor who is reading the page or message. Web beacons are often invisible because they are typically only 1-by-1 pixel in size. Web beacons are often used alongside cookies to track activity. Web beacons may be used to add data to a profile about a site visited, provide an independent accounting of how many people have visited a website, gather statistics about usage, among other things. HTML Storage Objects are program code that collects data about your activity on our Services. The HTML is temporarily downloaded onto your device while you are connected to our Online Services.
Overview of Your Data Rights.
Your data rights for personal data where we are the data controller.
You can review and enforce your personal data rights through your account, communications you receive from us, third party mechanisms, or with the assistance of our support team using the emails at the end of this Policy. For instance, you can:
Place limits on which Customers can preview your profile by logging into your account on ****and going to your account settings. Job applicants can utilize similar privacy controls on a per Customer basis in each Career Page account created.
Correct inaccurate personal data about you where permitted under certain circumstance by modifying or deleting personal data within your account by logging in to your applicable account and following the prompts to either “update my profile† or “delete my profile.†
Change your communication preferences or unsubscribe from a notification by following instructions contained within the notification itself (if applicable), your account settings, using your email provider preferences, or contacting us. For text message notification you can reply with “OPTOUT† to stop receiving texts.
Limit the use of cookies by using our cookie manager settings on our website pages, or your browser do not track settings.
Confirm whether we process your personal data and, where we do, access to the personal data. To see whether personal data on you is retained on our servers, please click here
. Certain users are entitled to request copies of their personal data held by us. You can print a copy of your Profile personal data using your web browser and download your attachments at any time by logging into your account and following the download process. Any further data access requests can be directed to the privacy support emails listed at the end of this Policy.
Send valid requests to restrict or limit our use of your personal data to support by contacting us at the privacy support emails listed at the end of this Policy.
Invoke your right to withdraw your consent at any time (where processing is based on your consent) by using the privacy controls in your settings, within certain contacts you receive, by deleting personal data within your Profile, or by deleting your account.
Delete data within your job applicant profile or delete your job applicant account (subject to permitted exceptions) by either following the prompts to delete within your account, or contacting our support team. If you are a job applicant and you delete your account, your profile data will be removed from our job applicant server; however, deleting your account will not remove applications you previously submit to employers.
Your data rights for personal data you submit to our Customers.
Upon making your personal data available to an employer (our Customer), your personal data may be controlled by our Customer. In this regard, we are a data processor for personal data Customers maintain have us process, and your data rights are subject to our Customers’ internal policies. For these reasons, we are not in a position to directly handle data requests for personal data controlled by Customers. You should contact the Customer regarding personal data they may hold about you and to exercise any data rights you may have. We will cooperate with such inquiry in line with applicable law and our contractual obligations with the Customer.
Your California Privacy Rights.
If you are a California resident, you have the additional data rights listed below. You can exercise some of these rights by utilizing the prompts within messages we send you within your account settings, or within the privacy settings on our web pages. Otherwise, you are also able to exercise these rights by contacting our support team using the privacy support emails listed at the end of this Policy. Please note, if we cannot verify your identity we may deny certain data right requests. You can designate an authorized agent to submit requests on your behalf, but we require written proof of the agent’s permission and verify your identity directly.
California Privacy Right
How we fulfill your California Privacy Right
Right to notice of what categories of personal data and sensitive data is collected about you, the business or commercial purpose of collection, and access to such data.
We’ve provided details on what personal data is collected about you for our business purposes in the “Personal Data We Collect About You and Why† section of this policy, or you can also receive this information by contacting us. However, to ensure compliance with CCPA, the following categories of personal data as defined by the CCPA have been collected over the past year:
Direct identifiers such as your name, User ID, and email, phone, and address.
Account names, IP addresses, unique personal identifier, online identifiers and geolocation data, including precise geolocation.
Driver’s ID and other state-issued identification numbers such as social security number.
Commercial information such as your transactions and purchases.
Bank account numbers, insurance policy numbers or any other financial information.
Employment and education history information including when you submit a job application through our services or apply to one of our jobs.
Demographic data including your race, ethnicity, gender, marital status, sexual orientation and any other demographic information requested by our Customers.
Medical information, health insurance information, biometric information or physical characteristics or description.
Internet or other electronic network activity including your search history on our job board, analytics regarding your use, and device identifiers for location and security.
Communications, including content of email and text messages.
Audio and electronic data including electronic signatures and voice recordings.
Information inferred and derived from other categories to determine your preferences and trends.
You can print a copy of your Profile personal data using your web browser and download your attachments at any time by logging into your account and following the download process. Any further data access requests can be directed to us at the privacy support emails listed at the end of this Policy.
Right to know who we share your data with
We share your information with others for legitimate business purposes. See the “Information We Disclose† section of this Policy for additional details.
Right to opt out of sale (“Do Not Sell My Information†)
We do not sell personal data in the traditional sense without an express consumer opt in. Should an activity we undertake constitute a “sale† under the expanded definition of “sale† within the California Consumer Privacy Act, California consumers have the right to opt-out of the sale of your personal data. To the extent we sell your personal information as the term “sell† is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by clicking:
Do not sell my information
, by closing your Access account if you have one, or you may submit a request to us via email at: ****
To the extent you had previously opted in to sharing your information by signing up for an Access membership and you later opt out, your data will still be available solely with respect to the communications with prospective employers initiated through your Access membership prior to opt-out.
We allow select companies to place tracking technologies like cookies on our sites, which allow those companies to receive information about your activity on our Services. The companies may use that data to serve you more relevant ads on our sites or others. Sharing data for online advertising like this may be considered a “sale† of personal data. California consumers have a right to opt-out of these sales. You have control over whether these technologies work on your devices. You can disable them using browser Do Not Track features or Cookie Settings provided by us.
Right to delete certain personal data
You have the right to request deletion of your data unless an exception applies. Upon a verified and permissible request where no exception applies, we will delete your personal data where we are a controller, and instruct applicable service providers to do the same.
You may request that we delete your personal data by closing your job seeker account if you have one, or you may submit a request to delete via email at: ****
Right to non-discrimination
We do not discriminate against you in response to a request for the exercise of any of your rights.
Right to have an authorized agent exercise your rights on your behalf.
We will require written proof of the agent’s permission to do so and will verify your identity directly.
California Civil Code Section 1798.83 permits our visitors who are California customers to request certain information regarding our disclosure of personal data to third parties for the third parties’ direct marketing purposes. To make such a request please send a letter to: Governmentjobs.com, Inc., 300 Continental Blvd. Suite 565, El Segundo, CA 90245 Attn: Privacy Department. Requests must include “California Privacy Rights Request† in the first line of the description and include your name, street address, city, state, and ZIP code. Please note Governmentjobs is not required to respond to requests made by means other than through the provided mail address.
Your Nevada Privacy Rights.
A sale under Nevada law is the exchange of personal data for monetary consideration. We do not currently sell personal data as defined under Nevada law. If you want to submit a request relating to our compliance with Nevada law, please contact us at the privacy support emails listed at the end of this Policy.
Your Rights and Control under EU GDPR.
Data Controllers and Processors.
Our Customers use our Services to post job opportunities, evaluate job applicants, manage their human resource activities, and train their workforce. In conducting these activities, the Customer maintains control over what personal data is collected, how it is used, how long it is retained, and who it is disclosed to. For purposes of the EU GDPR, the Customer is considered a data controller in these respects and we are a data processor. In other instances, such as when we use cookies or contact you about our Services, we will determine the means and purpose of processing.
EU Data Subject Rights.
Data subjects in Europe whose personal data we receive through appropriate safeguards have legal rights to determine whether we hold personal data about them, to access personal data we hold about them, and to obtain its correction, update, amendment, or deletion in appropriate circumstances. In particular, your rights may include:
Data Access, the right to access personal data we hold about you.
Right to Restrict Processing.
Right of Rectification, the right to correct or update your personal data.
Right to be Forgotten, the right to delete your personal data.
Right to Object to Processing on the basis of our legitimate interests or for direct marketing purposes.
Right to withdraw Consent.
Data Portability Rights, the right to receive a copy of your personal data in an electronic format.
Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or otherwise significantly affects you (“Automated Decision-Making†).
Right to complain to a regulator or data protection authority about our collection and use of your personal data.
Some of these rights may be subject to exception and limitation. In any case, we will respond to your request to exercise these rights within a reasonable time but no later than within 30 days of receiving a request. To request to exercise your rights, you may contact us at any of the privacy support emails listed at the end of this Policy. Some of the rights are complex, and you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: ****If you visited our website and you want to exercise any of the above rights please contact our support team or privacy team at the contacts listed herein. If your request is for the right to be forgotten as it relates to our use of cookies, you can achieve this by clearing the cookies in your browser settings.
Lawful Basis for Processing.
For personal data subject to the European Union General Data Protection Regulation and ePrivacy Directive, we rely on multiple legal bases for processing, including:
Consent.
In certain cases, we ask you for your consent to process your personal data, for instance, for certain marketing purposes. You can withdraw your consent at any time; however, this will not affect the lawfulness of the processing before your consent was withdrawn. You can withdraw your consent by using the prompts within the messages you receive, the settings within your account, or by contacting our support using any of the privacy support emails listed at the end of this Policy.
Legitimate Interest.
We process certain personal data for our legitimate interests. These legitimate interests include contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving our Services. We will balance our interests, the purpose and necessity of processing, and the rights and risks to you before we process for legitimate interests.
Performance of a Contract
We process personal data to perform our obligations under an agreement with you or our Customers. For example, we use payment information you provide when you purchase a Service.
Other Legal Bases.
In some cases, we may have a legal obligation to process your personal data, such as in response to a court or regulator order. We also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.
Automated Decision Making and Profiling.
We use an automated chat bot within some of our Services to screen your requests and questions. The purpose of the automated chat bot is to fulfill frequently asked questions provided by our users, tag the requests and questions to route to our most appropriate contact, and improve our responses and Services. The chat bot is not fully automated and will not have a legal or significant impact on you.
International Transfers.
For personal data transferred from the European Union, the United Kingdom, or Switzerland, we will provide appropriate safeguards, such as through use of standard contractual clauses.
We comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries, the United Kingdom, and Switzerland transferred to the United States pursuant to Privacy Shield. We have certified that we adhere to the Privacy Shield Principles with respect to such personal data. If there is any conflict between the policies in this Policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern personal data processed in reliance on Privacy Shield. To learn more about the Privacy Shield program, and to view our certification page, please visit ****. We will use appropriate safeguards to comply with the judgement issued by the Court of Justice of the European Union on July 16, 2020 declaring the EU-U.S. Privacy Shield Framework as invalid.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your sensitive data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal data, please submit a written request to ****
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where we rely on Privacy Shield Principles for onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions, we remain responsible under the Privacy Shield Principles for third-party agents processing personal data on our behalf.
Where we receive personal data under the Privacy Shield and then transfers it to a service provider acting as agent, we have certain liability under the Privacy Shield if both (i) the agent processes the personal data in a manner inconsistent with the Privacy Shield principles and (ii) we our responsible for the event giving rise to the damage. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we our subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
In compliance with the Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your personal data transferred in reliance on Privacy Shield to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact us by email at ****
We have further committed to refer unresolved privacy complaints regarding personal data transferred in reliance on Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit ****for more information and to file a complaint. This service is provided free of charge to you.
We have further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU, the United Kingdom, and Switzerland in reliance on Privacy Shield and in the context of the employment relationship.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at ****Data Security and Integrity.
We implement physical, technical, and administrative safeguards designed to maintain data accuracy, integrity, and security, prevent unauthorized access, and facilitate correct use of personal data. Our security measures take into account the risk of harm to you and Customers, as well as the availability of technology, industry common practices, effectiveness of mitigation controls, and the sustainability of those controls by us.
Although we maintain the controls listed herein, transmission of data is not without risk and we complete security of your personal data cannot be guaranteed. Please note, you are responsible for keeping your login credentials secret at all times, including your username and password.
In the event we believe the security of your personal data in our possession or control may be compromised, we may seek to notify you by e-mail and you consent to our use of e-mail as a means of such notification.
Retention and Removal.
For personal data we determine the purposes for and means by which it is processed, such personal data will not be kept for longer than necessary for the original purpose of collection, when no longer relevant, or upon permissible request. When the original purpose no longer exists, we will either delete or anonymize, or de-identify your personal data (subject to applicable law) or, if this is not possible, we will securely store your personal data until deletion is possible. Your personal data will be appropriately disposed in a manner designed to ensure it cannot be reconstructed or read. If you are a job applicant, after your account has been closed, we may retain Platform Data as permitted by law.
Where our Customer is the controller of your personal data, our retention policies and procedures are designed to allow Customers to comply with their own record retention requirements. If you are a job applicant that deletes your profile with us, your personal data will be removed, anonymized, or de-identified with our job applicant database; however, your data may persist within the applications you previously submit to our Customers until Customer disposal. Job applicants should contact the Customer they sent the application to if they seek enforcement of eligible data rights in that application.
Information on Children.
These Services are not directed at children under the age of thirteen (13) and we do not knowingly collect personal data from children under the age of thirteen (13). If we become aware that we have inadvertently received personal data from a person under the age of thirteen (13), we will delete the personal data from our records. If you believe that we have collected personal data from a child under 13 without parental consent, you may report this to us using any of the privacy support emails listed at the end of this Policy.
If you are a California resident under 18 years old, you have the right to remove personal data you have posted to our Services. Please contact us using any of the privacy support emails listed at the end of this Policy, and describe what personal data you’ve posted that you now want removed. We will use reasonable efforts to remove such personal data in compliance with the law and our other obligations stated herein. We do not sell the personal data of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age.
Right to Revise.
We reserve the right to revise our Policy to reflect changes in our online information practices or to comply with the law by publishing a new version on our website. In circumstances where we materially change the way in which we collect or use personal data, we materially change the terms of this

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